Delete your Vision Alerts account

This page explains how to request deletion of your Vision Alerts account and all associated data. Vision Alerts is operated by Bayomi UG (haftungsbeschränkt), Winterhuder Weg 31, 22085 Hamburg, Germany.

Option 1 — Delete your account in the app

The fastest way. Deletion happens immediately and does not require contacting us.

1. 1Sign in at vision-alerts.app/login or in the Vision Alerts app.
2. 2Open the Profile page from the navigation.
3. 3Scroll to the Delete Account section at the bottom of the page.
4. 4Click Delete Account and confirm with your email address and password. This confirmation exists so nobody else can delete your account.
5. 5Your account and the data listed below are deleted right away. You are signed out automatically. This cannot be undone.

Option 2 — Request deletion by email

If you can no longer sign in, send an email from the address you registered with to info@vision-alerts.com with the subject “Account deletion request”. We will verify that the request comes from the account holder and confirm the deletion by email. We usually respond within 24–48 hours.

Option 3 — Delete only part of your data

You do not have to delete your whole account to remove data. Signed in, you can do the following at any time:

• Remove a device — Profile → Devices → Remove. This deletes that device and its identifier from your account.
• Turn off push notifications — Profile → Settings. Your push token is removed, so we no longer store a way to reach that device.
• Unsubscribe from the newsletter — Profile → Settings.

For anything else, write to info@vision-alerts.com and tell us which data you want removed. Your right to erasure under Art. 17 GDPR covers partial deletion as well, and your account stays active.

What is deleted

Deletion is permanent and immediate. The following data is removed from our systems:

• Your account itself — email address, first and last name, password
• All registered devices and device identifiers
• Push notification tokens (mobile and browser), so notifications stop immediately
• Login sessions and refresh tokens
• Your subscription record, order and purchase history inside Vision Alerts
• Your trade history
• Any pending verification tokens

What is retained, and for how long

Payments are not processed by Vision Alerts itself. Our payment partners keep their own records of completed transactions independently of your Vision Alerts account, for as long as their own statutory retention obligations require — this typically applies to invoices and accounting records. Deleting your Vision Alerts account does not delete those records, and we cannot delete them on your behalf.

An active subscription is not cancelled by deleting your account. Please cancel it separately with the provider you subscribed through, otherwise it may continue to renew.

The full overview of what we store, why, and for how long is in our Privacy Policy. Your rights as a data subject, including the right to erasure under Art. 17 GDPR, are described there in § 9.

Questions

Write to info@vision-alerts.com or visit our support page.